Betsoon Privacy Policy — How Your Information Is Protected

1Introduction — Why This Policy Was Written

Betsoon (betsoon.best) is an online betting and gaming platform serving users in Bangladesh. Using the platform naturally involves sharing certain personal information with us. This Privacy Policy ("Policy") explains how that information is collected, stored, and managed.

Betsoon believes your privacy is a fundamental right. That's why this policy is written in plain, straightforward language — not buried in legal jargon designed to confuse you. What you read here is the truth, with no hidden interpretation.

Creating an account or using the Betsoon platform constitutes your acceptance of this Privacy Policy. If you have any questions, feel free to reach us directly at support@betsoon.best.

2What Types of Information Are Collected

Betsoon collects two types of information — what you provide directly, and what is generated automatically through your use of the platform. Both categories are detailed below.

What you provide directly:

• At registration: your name, mobile number, date of birth, and password
• During the verification process (KYC): national ID or passport details and photographs
• At the time of payment: your bKash, Nagad, or Rocket number (the full number is not stored on Betsoon's servers)
• When contacting support: the content of the conversation and any related information
• If you fill in a promo code or survey: the information you submit

Automatically Collected Information:

• IP Address & Approximate Location
• Browser type, version, and operating system
• Device identifier (Device ID)
• Which pages you viewed and for how long, and which games you played
• Login and logout times, and session duration
• Referral source (which site or link you came from)

3Why This Information Is Collected

Betsoon collects information only for specific purposes — nothing is stored unnecessarily or without relevance. The table below clearly sets out what data is collected and why.

4Data Storage & Security Measures

All data stored on Betsoon's servers is protected with 256-bit SSL encryption, meaning no third party can read it — even if intercepted over the network. Financial information is held within the payment gateway's own secure systems; full card or bank account details are never stored on Betsoon's servers.

What Betsoon's data protection framework includes:

• Two-factor authentication and access controls at the server level
• Regular security audits and vulnerability assessments
• Database encryption — your data is protected at rest
• Staff access to data is strictly controlled — only those who genuinely need it can view it
• Instant alert system for suspicious activity
• Backups are stored in a secure, encrypted environment

Data is generally retained for up to 5 years after account closure due to legal and regulatory obligations. Once this period expires, data is permanently deleted or anonymized.

5Data Sharing Policy — Who We Share With and Why

Betsoon never sells your personal information or shares it with third parties for advertising purposes. Data is shared only in the limited circumstances outlined below:

• Payment Provider: Minimal data is shared with bKash, Nagad, and Rocket solely to process transactions. They are also bound by their own privacy policies.
• Game Providers: Providers such as Evolution and Pragmatic receive minimal session data to keep live games running. They do not have access to your identity.
• Law Enforcement Agencies: Where required by a court order or other legal obligation, certain information may need to be disclosed. In such cases, Betsoon will endeavor to notify the user, where legally permissible.
• Security Advisor: Security specialists may access limited, encrypted data for platform security audits — they are bound by confidentiality agreements.

Outside of these cases, Betsoon does not share your information under any circumstances. There are no arrangements to share data with marketing companies, data brokers, or social media platforms.

6Cookies & Browser Tracking

The Betsoon website uses cookies, which is a standard part of any modern website. Cookies are small text files stored in your browser that allow the website to recognize you on return visits.

Betsoon uses three types of cookies:

• Essential Cookies: Remembering your login state and security tokens are essential for the platform to function. These cannot be disabled.
• Functional Cookies: Remembers your language preference, theme settings, and game preferences. These can be disabled, though doing so will reduce your experience.
• Analytics Cookies: This is used to understand which pages are most visited and where errors occur. All such data is completely anonymized and cannot be traced back to any individual.

You can delete cookies or block new ones through your browser settings. However, disabling essential cookies will prevent you from staying logged in and may reduce security.

7Your Rights Over Your Information

You have specific rights over the information Betsoon holds about you. To exercise any of these rights, contact us directly at support@betsoon.best — we respond within 24 hours.

• Right to Access: You can request a copy of all the information Betsoon holds about you. We will provide it within 30 days of your request.
• Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to Erasure: If you close your account, you can request that your data be deleted. However, certain information is required by law to be retained for a specified period.
• Right to Restrict Processing: You can request that your data not be used for specific purposes.
• Right to Portability: You can request an export of your betting and transaction history in a portable format.
• Right to Opt Out of Marketing: You can opt out of promotional messages and emails at any time.

8Minor Protection

Betsoon strictly does not collect information from or provide services to anyone under the age of 18. Age verification is conducted at the time of registration. If a user is found to be under 18, their account will be immediately closed and all collected data will be permanently deleted.

A note to parents — please use parental controls on your devices to prevent children and teenagers in your household from accessing Betsoon. If you suspect an underage user has an account, notify our support team and Betsoon will act swiftly.

9Policy Changes & Contact

Betsoon may update this Privacy Policy at any time. When changes are made, notice will be given on the platform and by email. For significant changes, you will be informed at least 7 days before the effective date.

Continuing to use Betsoon after receiving notice of any changes constitutes your acceptance of the updated policy. If you do not agree to the new policy, you may request to close your account.

For any questions or concerns about this policy:

• Email: support@betsoon.best
• Live Chat: Log in to the platform and click the chat icon
• Response Time: Usually within 24 hours